This guide sets out which number official Queensland and Australian Government pages give for which situation, so the right call is easier to find before it is needed. Phone numbers can change, so each sentence below that gives a number states the date it was checked, and the official pages should be treated as the final word.
Triple Zero (000) and 112
At 9 November 2026, the Australian Government’s Triple Zero page describes 000 as Australia’s main emergency number for life threatening or time critical situations. At 9 November 2026, the Queensland Government disaster site says that if someone is in danger or a crime is happening now, people should phone Triple Zero (000) for Police, Fire and Ambulance. At the same date, the Triple Zero page says calls to Triple Zero are free.
At 9 November 2026, the Triple Zero page says 112 can be dialled from a mobile phone and directs the caller to the same Triple Zero (000) service. At the same date, it adds that 112 cannot be called from a fixed landline or satellite phone. Marine Rescue Queensland is listed by Get Ready Queensland, at 9 November 2026, as 000 on land or Radio VHF 16 on water.
What to have ready when you call
At 9 November 2026, the Triple Zero page says callers should be ready to say which service they need: police, fire or ambulance. It also says callers should be ready to tell the operator exactly where to send emergency services, giving an address or location.
Two limits are stated on the same page at 9 November 2026. At 9 November 2026, Triple Zero (000) cannot be contacted by SMS, per the Triple Zero page. If there is no mobile coverage on any network, the page says Triple Zero cannot be reached from a mobile phone.
For people who are deaf or have a hearing and/or speech communication difficulty, the Triple Zero page says police, fire or ambulance can be contacted through the National Relay Service by calling 106 using a TTY, as at 9 November 2026. The Get Ready Queensland page lists the Translating and Interpreting Service, 24/7, on 13 14 50 as at 9 November 2026.
When it is not an emergency
At 9 November 2026, the Triple Zero page lists the State Emergency Service (SES) on 132 500 for non-life-threatening flood, storm and tsunami assistance. At 9 November 2026, the Queensland disaster site gives the same number, 132 500, for non-life-threatening flood and storm emergency assistance during severe weather events, and also points to 132500.qld.gov.au and the SES Assistance QLD App. For storm and flood background rather than phone numbers, see Brisbane Storm Season Explained and Brisbane Flood Preparedness Basics on this site.
For police matters that are not urgent, two official pages give different numbers. At 9 November 2026, the Australian Government’s Triple Zero page lists a Police Assistance line on 131 444 for non-urgent police matters. At the same date, the Queensland disaster site lists Policelink on 13 14 44 under non-urgent support for police. These two pages differ, so this guide does not choose between them. At the same date, the disaster site also notes that not all police stations are staffed 24/7.
The Triple Zero page lists Crime Stoppers on 1800 333 000 to report information about crime, at 9 November 2026. For non-urgent medical help, the Queensland disaster site lists 13 HEALTH (13 43 25 84) as at 9 November 2026. Get Ready Queensland lists a Poisons helpline on 13 11 26 at the same date.
Crisis and support lines
At 9 November 2026, Lifeline’s Get help page says that if life is in danger, people should call 000. At the same date, the page says a Lifeline crisis supporter can be reached anytime by calling 13 11 14, and lists a text message service on 0477 13 11 14, stated as available 24/7.
For domestic and family violence, the Queensland disaster site says at 9 November 2026 that if safe to do so, people can call DV Connect on 1800 811 811 or 1800 RESPECT on 1800 737 732, 24 hours a day, 7 days a week. At 9 November 2026, the same section says that if in danger, people should call 000 immediately.
Other services listed by the state
Get Ready Queensland lists several further services. At 9 November 2026, it lists RSPCA QLD 24/7 animal emergencies on 1300 264 625. At the same date, it lists Energex on 13 19 62 and road traffic and travel information on 13 19 40. For road closures in more detail, see How to Check Queensland Road Conditions and Closures on this site.
At 9 November 2026, the Get Ready Queensland page shows a last-updated date of September 2026. At the same date, the Queensland disaster site says it is not monitored 24/7 and encourages users to use the contacts it lists. The footer of its contacts page, as it appeared at 9 November 2026, shows a last-updated date of 27 November 2025, so the Policelink and 13 HEALTH listings quoted above come from a page last updated about a year earlier.
Frequently asked questions
What number do I call in an emergency in Brisbane?
At 9 November 2026, the Australian Government’s Triple Zero page describes 000 as Australia’s main emergency number for life threatening or time critical situations, and the Queensland disaster site says to phone it for Police, Fire and Ambulance if someone is in danger or a crime is happening now.
Can I dial 112 from a landline?
At 9 November 2026, the Triple Zero page says 112 can be dialled from a mobile phone and goes to the same service, and that 112 cannot be called from a fixed landline or satellite phone.
Can I text Triple Zero?
At 9 November 2026, the Triple Zero page says Triple Zero (000) cannot be contacted by SMS.
Who do I call for storm or flood help that is not life-threatening?
At 9 November 2026, both the Triple Zero page and the Queensland disaster site list the SES on 132 500 for non-life-threatening flood and storm assistance.
